Last Updated: July 2026
At Osphir™, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
Items returned without prior authorization will not be accepted.
To request a return, please contact our customer support team at:
Please include:
Once your request is approved, we'll provide you with the return instructions and the return shipping address.
Please inspect your order as soon as it arrives.
If your item:
contact us within 48 hours of delivery at:
Please include clear photos of the issue so we can resolve it as quickly as possible.
Depending on the situation, we'll provide a replacement or issue a refund.
For hygiene and safety reasons, we cannot accept returns for products that:
Gift cards (if applicable) are also non-refundable.
After receiving and inspecting your returned item, we'll notify you whether your refund has been approved.
If approved:
Shipping charges are non-refundable unless the return is due to our error.
We only replace items if they are defective, damaged, or if you received the wrong product.
Please contact us at:
Orders may be cancelled within 12 hours of purchase.
After this period, your order may already be processed or shipped and can no longer be cancelled.
If your order has already shipped, you may request a return once it has been delivered, according to this policy.
Unless the return is due to our mistake (wrong or defective item), customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
If you have any questions regarding returns or refunds, feel free to contact us anytime:
We're always happy to help.